To the Assessment of Patient Satisfaction in tertiary Care Hospital who are Scheduled for Elective Surgery
DOI:
https://doi.org/10.37506/ijfmt.v16i4.18738Keywords:
Patient Satisfaction, Modular Operation Theater, Tertiary care hospital, Elective surgery.Abstract
In healthcare, patients are external customers and employees are internal customers. Patient satisfaction can be
defined as fulfillment or meeting of expectations of a person from a service or product. Patient satisfaction survey
is a process of determining the level of current services offered and Identifying opportunities for business. The
study could cover Operation Theater and a performance measure could be determined. Awareness about health
is increasing tremendously among people in rural as well as urban areas. People today do expect high quality of
medical care at the affordable cost. People show awareness about the technological, medical, physical facilities
they get from a particular health service provider and the cost they have to pay for availing the services. Consumer
of the health care sector is very alert and aware about his rights and the standards of services he is going today for
services. Difficulties in defining Patient Satisfaction: It will not be wrong to state that there is no agreed definition
of the concept of Patient Satisfaction. This may be because “Satisfaction” is multi-dimensional. Consumer councils
worldwide have defined seven consumer principles to access the multi-dimensional nature of satisfaction.
Factors Influencing Satisfaction: Studies have shown that majority consumers (80% and above), express overall
satisfaction with few respondents responding negatively to any given item. Patients appear very tolerant of
deficiencies in healthcare and thus it may be reasonable to assume “that the quality of care is actually worse
than surveys of patient satisfaction would seem to show”. Overall, following parameters have been identified by
various studies, as influencing satisfaction
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