An Exploratory Study to Assess the Factors Contributing to Maternal Childbirth Satisfaction with Delivery Services among Postnatal Mothers at Selected Hospital in Mohali, Punjab

Abstract

Introduction: Patient satisfaction is considered as one of the desired outcomes of health care and it is directly related with utilization of health services. Satisfaction with childbirth is considered the most important qualitative outcome in assessing childbirth experience. It is also considered as meaningful indicators of mothers experience with the health care services Aim of the Study: The aim of the study is to identify the factors contributing to maternal childbirth satisfaction with delivery services among postnatal mothers. Material and Method: A quantitative approach with non experimental exploratory design was adopted. By non probability purposive sampling 180 postnatal mothers were selected. Data was collected by a) 7 point modified positive presence index rating scale to assess maternal childbirth satisfaction among postnatal mothers related with delivery services b) 5 point rating scale to assess the factors contributing to maternal childbirth satisfaction among postnatal mothers related with delivery services. Analysis of the data was done using descriptive and inferential statistics. Results: Only 34.4% postnatal mothers were satisfied with the delivery services and 65.6% of postnatal mothers were neither satisfied nor dissatisfied with delivery services. The most satisfying factors which contributed to maternal childbirth satisfaction was, 80.6% were satisfied with measures taken to timely monitor fetal heart rate to assess fetal well being and the most dissatisfying factors was; 41.7% were dissatisfied with health care personnel who assisted in their delivery. Conclusion: The study concludes that only 34.4% postnatal mothers were satisfied with the delivery services.